Careers at Communa

Communa is seeking an exceptional hospitality leader to help shape the operational foundations, culture and guest experience that sit at the heart of the project. This is not a traditional General Manager role. Nor is it simply an operations role. We are looking for someone who understands that great hospitality is created through people, culture, atmosphere, attention to detail and genuine human connection. Opening in the heart of Frome, Communa is a new kind of social destination bringing together hospitality, culture, wellbeing, creativity and community under one roof. As a founding member of the leadership team, you will play a key role in helping build the systems, standards, team and guest experience that define Communa from the very beginning. THE OPPORTUNITY The Founding Hospitality General Manager will sit at the intersection of: • Hospitality Operations • Team Leadership • Guest Experience • Culture & Service • Financial Performance • Recruitment & Development • Strategic Growth You will help establish the operational foundations of the business, recruit and develop the founding team, oversee guest experience across multiple hospitality spaces and ensure Communa delivers exceptional hospitality at every stage of its growth. KEY RESPONSIBILITIES Hospitality Operations • Lead the day-to-day operation of Communa's hospitality businesses • Develop systems, processes and service standards across all venues • Ensure smooth and efficient operations across hospitality spaces • Maintain high standards of quality, cleanliness and presentation • Oversee licensing, compliance, health & safety and food safety requirements • Drive continuous improvement across all operational areas Team Recruitment & Leadership • Help recruit and build Communa's founding hospitality team • Lead onboarding, training and development programmes • Create a positive, supportive and accountable team culture • Develop future supervisors, managers and leaders within the business • Conduct regular performance reviews and coaching sessions • Ensure staffing structures evolve alongside business growth Guest Experience • Champion exceptional hospitality and service standards • Ensure every guest receives a warm, welcoming and memorable experience • Support the development of a strong culture of hospitality across all teams • Monitor guest feedback and identify opportunities for improvement • Help create an atmosphere that encourages guests to return and participate in the wider community Financial & Commercial Performance • Deliver revenue, profitability and labour targets • Manage budgets, forecasting and financial reporting • Monitor labour efficiency, purchasing and operating costs • Identify opportunities to increase revenue and improve margins • Work closely with suppliers and commercial partners • Support long-term business planning and growth Opening & Growth • Lead operational planning for phased openings across the site • Help launch new spaces, services and experiences as Communa evolves • Support the development of future hospitality concepts and revenue streams • Work closely with the founder, advisors and leadership team on strategic initiatives • Help shape the future direction of Communa as the business grows WHO WE'RE LOOKING FOR We're looking for someone who combines strong operational leadership with genuine warmth and hospitality. You may come from boutique hotels, premium food and beverage businesses, members clubs, lifestyle hospitality brands, destination venues or independent hospitality groups. Most importantly, you are: • A natural leader of people • Calm, confident and solutions-focused • Commercially minded and financially aware • Passionate about hospitality and guest experience • Highly organised and detail-oriented • Comfortable leading from the floor as well as the office • Excited by the opportunity to build something from the ground up WHY THIS ROLE MATTERS Communa is more than a venue. It is an attempt to create a place where people feel connected, welcomed and inspired to participate in the life of their town. The Founding Hospitality General Manager will help shape not only how Communa operates, but how it feels. You will play a central role in building the team, culture and guest experience that define Communa during its most formative years. POSITION DETAILS • Location: Frome, Somerset • Structure: Full-Time • Start Date: Autumn 2026 (flexible for the right candidate) • Compensation: Dependent on experience There is significant potential for this role to evolve into a senior leadership position as Communa grows. TO APPLY Please send the following to careers@communa.co • CV • Short introduction about yourself • Relevant experience • Why Communa interests you We'd particularly love to hear from people who have experience opening venues, building teams and creating memorable hospitality experiences.